Managing Employees with My Employees in TouchStone

Effective employee management is essential for business success, and having clear, documented processes ensures consistency, efficiency, and accountability. The My Employees feature in TouchStone helps managers track employee performance, oversee training, and maintain accountability. It also streamlines task assignments, progress monitoring, and report generation.

Why Using Documented Processes for Employee Management is Essential

  1. Shifts the Focus from Employee Blame to Process Improvement – When issues arise, managers can look at the process instead of blaming the employee. If multiple employees struggle with the same task, the process may need improvement rather than assuming the employee is at fault. This creates a culture of support and continuous improvement.
  2. Ensures Consistency & Quality Control – Employees follow standardized procedures, reducing errors and ensuring work meets company standards.
  3. Faster & More Effective Training – New employees onboard quickly with step-by-step guidance, minimizing confusion and training gaps.
  4. Provides Clear Expectations & Accountability – Employees know exactly what’s expected, reducing misunderstandings and excuses.
  5. Improves Performance Tracking – Managers can easily monitor whether tasks are completed correctly and on time.
  6. Reduces Errors & Drives Continuous Improvement – When mistakes happen, managers can identify gaps in processes and make necessary adjustments.
  7. Supports Compliance & Risk Management – Documented processes help businesses meet regulatory requirements, maintain safety standards, and reduce legal risks.
  8. Increases Efficiency & Productivity – Employees spend less time figuring out how to do tasks and more time getting them done.
  9. Enables Scalability & Growth – A business with strong, documented processes can grow smoothly without operational chaos.

How Managers Can Use My Employees

1. Training & Onboarding New Employees

Create a structured list of tasks and deadlines to guide new employees through training. This ensures they complete each step properly and on schedule, reducing the burden on managers.

2. Managing & Tracking Employee Performance

Assign tasks and monitor progress for:

  • Ongoing training and skill development
  • Task delegation and completion tracking
  • Correcting mistakes and improving consistency
  • Ensuring quality, compliance, and safety
  • Communicating new or updated processes
  • Setting and tracking employee goals

With clear documentation, employees always have a reference for how to complete their work correctly, reducing reliance on constant supervision.

3. Handling Performance Issues

If an employee struggles with a task, Management Review helps pinpoint the exact process they need help with. Managers can then provide targeted retraining or refine the process to prevent future issues.

By using My Employees and well-documented processes, businesses can create a structured, efficient, and high-performing workforce while reducing inefficiencies, confusion, and costly mistakes.

Note: Before utilizing the My Employees feature, ensure a thorough understanding of the My Processes functionality (refer to the My Processes section in this manual).

Process Assignment is an essential feature for management success. Make sure to check out the section of this guide.

NOTE: My Processes and My Employees were previously titled Control Panel and Management Review

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